1.5 Getting Support (RISE Online Academy 25-26)

At RISE, we want families to feel supported every step of the way. Below are the main ways you can get help with general questions, technical issues, coursework, and more.

1. General Questions

For general program questions, please email us at: rise@opened.co

2. Live Drop-In Office Hours

Families are welcome to join our live office hours for quick help and answers.

• When: Tuesdays and Thursdays, 11:00 AM – 12:00 PM (CT)

• Where: Join Office Hours via Google Meet

No appointment is needed—just drop in during the scheduled time.

3. Technical Support

If you experience laptop or technical issues, please call our support team:

📞 (844) 562-8606 – Press 2 for Tech Support

4. Clever Login Support

For help logging into Clever, please email: software@opened.co.

5. Coursework Questions

If you have questions about your student’s coursework, assignments, or daily learning activities, please reach out directly to your student’s homeroom teacher.