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3.4 Direct Order FAQs (Washington)

 

Q: Should I log into my personal or business Amazon account to place a direct order?

A: Nope, there's no need to log into your own Amazon account to place a direct order.

After you click the Start Shopping on Amazon button, you'll be taken to Amazon already logged in with an OpenEd account.

 

Q: I'm having trouble accessing the direct order screen on Amazon. What should I do? 

A: To troubleshoot issues with accessing the direct order screen on Amazon, here's what we recommend: 

  1. Log out of any existing Amazon sessions before entering the Amazon portal on our platform. 
  2. Don't try to navigate to any account settings or order history;  this'll create an authentication lock loop.
  3. Clear Cache and Cookies in your browser.
  4. Use an incognito window.

If you continue to have any problems, please reach out to us here or start a live chat through our platform!

Q: Can I cancel a single item in my order?

​A: If your order is still pending (meaning that it hasn't been approved yet), you can absolutely cancel a single item from your order!

Either email us here, or use the convo icon in the bottom right corner of the OpenEd platform to start a live chat with one of our support agents; we'll help you cancel your item.

Q: What happens if one item in my order is rejected or out of stock?

A: No worries! Our team can partially fulfill your order so that you get all of the other items that weren't rejected or out of stock.

Q: I've filled in all the details for my order, but the "Finalize Order" button is still grayed out. What gives?

A: When you're finalizing your direct order, you'll see a green checkmark appear in the top left corner of your item once you've filled in all of the required details.

(Note: Screenshots might not exactly match your state's experience in our platform!)

If you don't see that green checkmark for one of your items, that means some information is still missing.

Q: I started a direct order, but I didn't finish placing it yet. Where can I pick back up where I left off?

A: Head over to the Unfinalized Orders screen in the OpenEd platform! That page will let you finish up any orders that you've already started.

Q: In the OpenEd platform, my direct order says that it's still pending. But when I look at Amazon, it's showing as 'purchased.' What should I trust?

A: If your order is showing as pending on the OpenEd side, then that means your order is pending and we haven't processed it yet!

After you submit your order for approval, Amazon shows that order as 'purchased' on their side. We know that wording can be confusing, but please trust the OpenEd platform as the source of truth!

Q: What qualifies as a 'new device'?

A: When submitting a direct order, you should only check off the Is this a new device? checkbox for brand-new computers, tablets, Kindles and iPads that cost over 75 credits.

You shouldn't check off that checkbox for refurbished, used, or open-box items.

Keep in mind: New devices remain school property for three years, with repayment required if your student withdraws early. See our policies page for more details.